Summary: Between 4/13-4/14/2025, devices in the AS923 region experienced intermittent connectivity issues due to throttling at the Azure IoT Hub level. This impacted message delivery and device availability for some customers. Root Cause: An underlying throttling condition in Azure IoT Hub led to degraded performance for the AS923 region. The issue caused connection instability for a subset of devices. Resolution: We mitigated the issue by allocating additional resources to the region. Connectivity was restored and stabilized. Preventive Measures: We’ve implemented more granular and region-specific alerting to detect similar issues early and ensure faster resolution moving forward. Status: Resolved and monitored.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

This incident has been resolved.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.